To Apply For This Role
Send an email with your resume (a cover letter is optional) with the Subject “Interested in the Client Success Manager Role” to rmeyer@aqfer.com.
About Aqfer
Aqfer is the Marketing Data engine that unifies, analyzes and activates customer data within our customers’ clouds, enabling faster insights, smarter AI and lower costs.
Our modern infrastructure removes the burden of building and maintaining foundational data systems, enabling clients to focus on growth, innovation, and customer outcomes. And, as generative AI reshapes how insights are created and decisions are made, Aqfer ensures that data is structured, governed, and instantly ready for next-generation applications.
About the Role
We’re growing fast, and we’re looking for someone who’s ready to jump in, move quickly, and help our clients win.
You’ll be the go-to partner for your clients – guiding them from first login to long-term success. Think onboarding, adoption, problem-solving, upsell, and renewals. Your mission: make sure every client gets maximum value from Aqfer while spotting opportunities to grow the relationship. You’ll play a key part in helping to drive adoption, accelerate time-to-value, and build lasting relationships that fuel client growth and retention.
What You’ll Do
- Drive client success – Get clients onboarded and delivering ROI fast
- Enable adoption and learning – Run training sessions and share best practices that actually stick
- Build lasting relationships – Be a trusted advisor who can develop relationships that lead to renewals, expansions, and customer referrals.
- Advocate for clients – Represent customer feedback internally – be the client’s voice inside Aqfer (and make sure it’s heard).
- Problem-solve, creatively – maintain momentum and client satisfaction by being solution-oriented.
What You Bring
- 3+ years of experience in enterprise SaaS (AdTech, MarTech, or Big Data a huge plus)
- Experience in setting account strategy and driving revenue growth through renewals and upsells
- Comfort working cross-functionally with product + engineering teams
- Strong problem-solving mindset who thrives in fast-moving environments.
- Excellent communication and presentation skills with a talent for simplifying complex ideas
- Skilled at partnering with cross-functional teams to influence deals and deliver results
- Highly effective project management skills — able to prioritize, organize, and deliver against deadlines
- Empathy for clients and their pain points, paired with a love of growth and results.
- Tech-savvy (e.g. APIs, HTTP, JavaScript – or at least curious and quick to learn)
Why Aqfer?
- Work with cutting-edge data + marketing technologies with a leader in the marketing data space.
- Join a small, high-impact team where your work matters and is depended on.
- Enjoy room to grow as we continue to scale
- Clients you’ll know by name, not account number
- We’re a remote-first company, but you’ll have the opportunity to travel to US clients as part of periodic business reviews, and we do company meetings in person quarterly as well.
Aqfer is proud to be an equal opportunity employer.
To all recruitment agencies: Aqfer does not accept unsolicited agency resumes. Please do not forward resumes for open roles or to Aqfer employees. Aqfer is not responsible for any fees related to unsolicited resumes.